Customer Services Role

Vacancy: Customer Services Officer

THE ROLE

Provide a first-class experience for our tenants, landlords and suppliers
Part time 20 hours per week
Working times Mon-Fri 10am to 2pm OR 2pm to 6pm
Located on Kings Heath High Street in South Birmingham B14
Responding to online and telephone enquiries from prospective tenants
Booking in prospective tenants for viewings
Telephoning prospective tenants post viewing for feedback
Booking property maintenance work
Liaising with tenants by telephone, electronic and face to face
Liaising with landlords by telephone, electronic and face to face
Liaising with contractors by telephone, electronic and face to face
Log, follow up and resolve complaints
Engaging with customers on social media
Follow up new customers to ensure satisfaction
Supporting the rest of the team to ensure customers get a great experience
General office duties including filing, document scanning and preparing letters/emails

ABOUT THE BUSINESS

A small forward-thinking, dynamic and expanding lettings agency specialising in shared accommodation for working people in and around Birmingham. A very different type of agency that cares a great deal about its tenants, landlords and working partners. It’s a business built on ethics and good values. Based in Kings Heath, Birmingham. In need of an intelligent and effective communicator to join the team.

YOUR PROFILE

You’re someone that loves people, I mean really loves them, and is committed to them having the best.
Has a warm, empathic and friendly persona – everyone who knows you loves you.
You love people, but you have your feet on the ground and understand goals, details and deadlines.
Great written communication skills: You know the divine is in the details when it comes to landing a message the right way, and get a kick out of a perfectly structured email.
Brilliant on the phone: you can build rapport quickly and deeply and people open up to you fully.
Love the balance of working as part of a powerful team, but appreciate the independence of working to your own deadlines.
You’re quietly confident, you know not to take things personally.
Manage your own energy well. We’ll ask way too much of you, and will respect your boundaries when you say enough!
You’re a superfast tech learner.

Pay: £9 per hour

To apply for this Customer Services vacancy please complete the form below

Name*
First Last
Address*
Street Address Address Line 2 City State / Province / Region Post Code
Phone*
Email*
Gender*
- Male
- Female
Date of Birth*
MM slash DD slash YYYY
What's the most important thing for you in finding a new role?*
Why does this role appeal to you?*
What's the most challenging thing you have experienced and how did you deal with it?*
Describe your ideal job*
What are you passionate about?*
What motivates you?*
What are your personal values in life?*
Describe your life if it was perfect*
What's your greatest acheivement and how did it make you feel?*
What skills will you bring to Very Nice Homes in this role?*
What are your weaknesses?*
Describe the steps involved to boil an egg (I know it’s a strange question)*
Are you happy to do an initial interview by video call e.g. Skype or Facetime or WhatsApps Video call?*
- Yes
- No
Tick the following to confirm:*
- This is a part time role working 20 hours per week
- Applying for working times Mon-Fri 10am to 2pm
- Applying for working times Mon-Fri 2pm to 6pm
- Located on Kings Heath High Street in South Birmingham B14

Customer Services Role

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