Customer Services Role


Vacancy: Customer Services Officer

THE ROLE

  • Provide a first-class experience for our tenants, landlords and suppliers
  • Part time 20 hours per week
  • Working times Mon-Fri 10am to 2pm OR 2pm to 6pm
  • Located on Kings Heath High Street in South Birmingham B14
  • Responding to online and telephone enquiries from prospective tenants
  • Booking in prospective tenants for viewings
  • Telephoning prospective tenants post viewing for feedback
  • Booking property maintenance work
  • Liaising with tenants by telephone, electronic and face to face
  • Liaising with landlords by telephone, electronic and face to face
  • Liaising with contractors by telephone, electronic and face to face
  • Log, follow up and resolve complaints
  • Engaging with customers on social media
  • Follow up new customers to ensure satisfaction
  • Supporting the rest of the team to ensure customers get a great experience
  • General office duties including filing, document scanning and preparing letters/emails

ABOUT THE BUSINESS

A small forward-thinking, dynamic and expanding lettings agency specialising in shared accommodation for working people in and around Birmingham. A very different type of agency that cares a great deal about its tenants, landlords and working partners. It’s a business built on ethics and good values. Based in Kings Heath, Birmingham. In need of an intelligent and effective communicator to join the team.

YOUR PROFILE

  • You’re someone that loves people, I mean really loves them, and is committed to them having the best.
  • Has a warm, empathic and friendly persona – everyone who knows you loves you.
  • You love people, but you have your feet on the ground and understand goals, details and deadlines.
  • Great written communication skills: You know the divine is in the details when it comes to landing a message the right way, and get a kick out of a perfectly structured email.
  • Brilliant on the phone: you can build rapport quickly and deeply and people open up to you fully.
  • Love the balance of working as part of a powerful team, but appreciate the independence of working to your own deadlines.
  • You’re quietly confident, you know not to take things personally.
  • Manage your own energy well. We’ll ask way too much of you, and will respect your boundaries when you say enough!
  • You’re a superfast tech learner.

Pay: £9 per hour

To apply for this Customer Services vacancy please complete the form below

  • Date Format: MM slash DD slash YYYY