Late payment and arrears

• Text (First reminder) – No charge
• Text (any subsequent texts) – £5 each
• Phone call – £10 each 
• Letter/email – £30 each
• Personal visit to property (e.g. rent collection) – £36 each
• Unpaid Standing order, direct debit or bank card – £36 each

Damage/maintenance

• Odours or signs of smoking – £360
  
• Broken door/window handle – £60
  
• Broken electric socket/switch – £78
  
• Broken emergency key glass – £360
  
• Additional cleaning – £72 per visit 
• Rubbish removal – £96 per visit

Repairs necessary and or replacement items due to tenant damage will be charged on an individual cost basis plus £30 administration fee.

Ending tenancy

• Check out Cleaning (if not as move in condition) – Charged at cost (minimum £36)
• Administration fee if a deposit deduction is made – £36
  
• Written reference – £36
  
• Post Tenancy rent payment return administration – £25
  
• Payments sent to overseas bank accounts – £30
  
• Replacement mattress protector – £30
  
• Moving of furniture back to its original place – £60
  
• Failure to return keys by the end of tenancy date – £120
  

Other fees

• Dealing with a breach of the terms of the tenancy – £120 per breach
  
• Document copies – £6 per page
• Copy of inventory on DVD – £60
  
• Credit card payment fee – 3%
• Cash handling fee – 1%
• Rent and Fees paid by way of other than Direct Debit – £18
• Maintenance call out, as a result of tenant fault – £60
• Dismantle, move, store and reassemble furniture on move-out – £150
• Replacement keys at £24 each key with a minimum £60 charge
• Call out charge to let tenant into the room/property:
  • Mon-Fri 9am-5pm – £50
    
  • Any other time £100 if staff available to attend
  • Replacement keys for tenant’s key-safe/lock-box £60
• Serving notice to end tenancy due to any breaches – £240 plus any court costs

 

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If you are letting an entire house or an apartment then the following fees apply

Non-Optional Fees

Optional Fees

New tenancy

• Additional tenant application fee – £49
• Guarantor fee (required in some circumstances) – £49
• Fast Track Service – Move in within 48 hrs – £49
• New tenancy for a different property – £49
• Tenancy renewal (new agreement) – £49
• Rent Guarantee Protection – £120

Late payments and arrears

• Text – First reminder – No charge
• Text – any subsequent texts – £5
• Phone call – £10
• Letter/email – £30
• Personal visit to property (e.g. rent collection) – £36
• Unpaid standing order, direct debit or bank card – £36

 

Damage/maintenance

• Odours or signs of smoking – £360
• Broken door/window handle – £60
• Broken electric socket/switch – £78
• Additional cleaning – £72 per visit
• Rubbish removal – £96 per visit
• Repairs necessary and or replacement items due to tenant damage will be charged on an individual cost basis plus
• £30 administration fee.

 

Ending tenancy

• Check out cleaning (if not as move in condition) – Charged at cost (minimum £36)
• Administration fee if a deposit deduction is made – £36
• Written reference – £36
• Post tenancy rent payment return administration – £25
• Payments sent to overseas bank accounts – £30
• Failure to return the keys by the end of tenancy date – £120

 

Other fees

• Dealing with a breach of the terms of the tenancy – £120 per breach
• Document copies – £6 per page
• Copy of video inventory on DVD – £60
• Credit card payment fee – 3%
• Cash handling fee – 1%
• Maintenance call out, as a result of a tenant fault – £60
• Replacement keys at £24 for each key – (with a minimum £60 charge)
• Call out charge to let tenant into the room/property:
• Mon-Fri 9am-5pm – £50
• Any other time, if staff available to attend – £100
• Replacement keys for tenant’s key-safe/lock-box – £60
• Serving notice to end tenancy due to breaches – £240 plus any court costs